Privacy Policy

Last Updated: October 9, 2026

At Sweet Secret, accessible at https://sweetsecret.store, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how information may be collected, used, stored, shared and protected when you visit our website, place an order or contact our customer support team.

By using our website, you acknowledge that your information may be handled as described in this Privacy Policy, subject to applicable laws and your legal rights.

1. Information We Collect

Depending on how you use our website, we may collect the following types of information.

Personal and Contact Information

When you place an order, contact us or submit information through our website, we may collect your name, email address, phone number, billing address, shipping address and other details needed to provide our services.

Order Information

We may collect information about the products you purchase, order number, transaction status, delivery details and customer support enquiries.

Because Sweet Secret offers intimate wellness and personal-care products, some order information may reveal the type of product purchased. We aim to handle this information responsibly and limit its use to legitimate business purposes.

Payment Information

Payments may be processed through Shopify-supported or other available payment providers. We may receive transaction confirmations and limited payment-related details needed to manage your order.

We do not ask you to send payment card security codes or account passwords through email or customer support messages. Payment information is handled according to the processes and privacy policies of the relevant payment provider.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages viewed, referring website and interactions with our store.

This information may be collected through Shopify, cookies and similar technologies, analytics tools or other services used on our website.

2. How We Use Your Information

Sweet Secret may use personal information for the following purposes:

• To process and fulfil orders.

• To arrange shipping and delivery.

• To communicate order confirmations and important order updates.

• To respond to customer enquiries and support requests.

• To process eligible refunds and resolve order issues.

• To maintain website security and prevent fraud.

• To improve website performance and the shopping experience.

• To comply with legal obligations and enforce applicable store policies.

• To send marketing communications where permitted by law and, where required, with your consent.

We do not intend to use personal information for purposes that are incompatible with the reasons it was collected without an appropriate legal basis.

3. Privacy and Discreet Shopping

We understand that shopping for lingerie, condoms, sexual wellness products, male wellness products and personal-care items can be personal.

We aim to handle customer and order information respectfully and only use it as needed for legitimate business purposes, such as processing orders, arranging delivery, providing customer support, preventing fraud and meeting legal requirements.

Order information may need to be shared with shipping companies, payment processors or other service providers to complete your purchase.

Packaging, sender details and delivery procedures depend on our actual fulfilment arrangements and the shipping provider. Please contact us before ordering if you have questions about packaging or delivery privacy.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep the store functioning, remember preferences, support shopping-cart features, measure website performance and improve the customer experience.

Third-party services integrated with our store may also use cookies or similar technologies according to their own policies and applicable consent requirements.

You may be able to manage cookies through your browser settings or any cookie-preference tool available on our website. Disabling certain cookies may affect some website features.

5. When We Share Information

Sweet Secret may share personal information with service providers when reasonably necessary to operate our store and provide our services. These may include:

• Shopify and relevant ecommerce service providers.

• Payment processing providers.

• Shipping and delivery companies.

• Website analytics and security providers.

• Customer support and communication services.

• Professional advisers, regulators or public authorities where legally required.

We may also disclose information when necessary to protect our rights, investigate suspected fraud, maintain security or comply with applicable law.

We do not sell personal information to third parties in exchange for payment. Any additional sharing or use will be handled according to applicable law and the terms of the relevant services.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain appropriate business records, resolve disputes, prevent fraud and comply with legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When information is no longer required, we will take reasonable steps to delete it, securely dispose of it or otherwise handle it according to applicable requirements, subject to any lawful retention obligations.

7. Data Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online service or electronic storage system can be guaranteed to be completely secure. Customers should use secure devices, protect their account credentials and avoid sharing passwords or sensitive payment information through email or messages.

If you believe your personal information or order details have been compromised, please contact us promptly.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of or deletion of certain personal information. You may also have rights to object to certain processing, withdraw consent where processing relies on consent, or opt out of marketing communications.

To submit a privacy request, contact us using the details provided below. We may need to verify your identity before processing a request.

Some information may need to be retained where required by law or necessary to complete a transaction, maintain records or resolve a dispute.

9. Marketing Communications

If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may send updates about products, collections, offers and store news.

You can unsubscribe from marketing emails by following the unsubscribe instructions included in the message, where available.

Even if you opt out of marketing, we may still send essential transactional messages relating to your orders, account or customer support requests.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or use services provided by external companies.

These third parties operate under their own privacy policies and terms. Sweet Secret is not responsible for the privacy practices of external websites that we do not control.

We encourage you to review the relevant privacy policies before sharing personal information with third-party services.

11. Children's Privacy

Sweet Secret's intimate wellness and adult-oriented products are intended for adults. Our website is not intended to encourage children to purchase or access age-restricted products.

We do not knowingly collect personal information from children in circumstances where doing so is prohibited by applicable law. If you believe a child has provided personal information to us improperly, please contact us so we can review the matter and take appropriate action.

12. International Data Transfers

Some of our service providers may process or store information in countries other than the country where you live.

Where personal information is transferred internationally, such transfers will be handled in accordance with applicable legal requirements and the arrangements used by the relevant service providers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website services, technology or legal requirements.

Any revised version will be published on this page with an updated revision date. We encourage customers to review this page periodically.

14. Contact Sweet Secret About Privacy

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us:

Store Name: Sweet Secret

Website: https://sweetsecret.store

Email: sweetsecretpk@gmail.com

Phone: 03220659001

Please avoid including passwords, payment card security codes or unnecessary sensitive personal information in your message.

Your Privacy Matters

Thank you for trusting Sweet Secret. We aim to provide a comfortable and respectful online shopping experience while handling personal information responsibly.

Sweet Secret – Feel Good. Feel Confident. Shop Privately.