Terms & Conditions

Welcome to Sweet Secret, available at https://sweetsecret.store. These Terms & Conditions govern your access to and use of our website and the products and services offered through our online store.

By visiting our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website or making a purchase.

1. About Sweet Secret

Sweet Secret is an online store offering products across categories such as lingerie, nightwear, women's bras, condoms, sexual wellness, male wellness, personal care and supplements.

Throughout these Terms & Conditions, the words “we,” “us” and “our” refer to Sweet Secret. The words “you” and “your” refer to customers and visitors who access or use our website.

2. Eligibility to Use Our Website

You must be legally permitted to use our website and purchase the products you select under the laws applicable to you.

Products intended for adults or subject to age restrictions must only be purchased by individuals who meet the applicable legal age requirements.

By using our website, you confirm that the information you provide is accurate and that you will use the website in accordance with these terms and applicable law.

3. Product Information

We aim to provide clear and accurate product descriptions, photographs, prices, specifications and other relevant information.

However, product packaging, colours, appearance and other details may vary slightly because of lighting, screen settings, manufacturer updates or changes to packaging.

Customers should review the available product description, sizing, ingredients, instructions, warnings and specifications before placing an order.

If a product is materially different from its description or has a defect, please contact us so we can review the issue in accordance with our policies and applicable law.

4. Product Availability

All products are subject to availability.

We reserve the right to update product listings, discontinue products or change product information when necessary.

If an item becomes unavailable after an order is placed, we will contact the customer regarding the available options and any applicable refund or cancellation arrangements.

5. Prices and Payments

Product prices and applicable charges are displayed on our website or during checkout.

Prices, promotions and availability may change without prior notice, except where applicable law requires otherwise. Any price change will not alter an order already accepted except as permitted by law or agreed with the customer.

Customers are responsible for reviewing their order total, applicable shipping charges and other disclosed costs before completing checkout.

Payments are handled through the payment methods made available during checkout. Orders may be subject to payment verification and fraud-prevention checks.

6. Order Placement and Acceptance

Placing an order constitutes a request to purchase the selected products.

An order confirmation may acknowledge that we have received your order but does not necessarily mean that the order has been fully accepted or dispatched.

We may need to contact you to verify order details, confirm product availability or resolve payment or delivery issues.

If an order cannot be fulfilled, we will inform you and arrange any applicable cancellation or refund in accordance with our policies and legal obligations.

7. Accurate Customer Information

You are responsible for providing accurate contact details, billing information and shipping information when placing an order.

Incorrect or incomplete information may result in delays, failed delivery or difficulty contacting you about your purchase.

If you notice an error after placing an order, contact us as soon as possible. We will try to assist where the order has not already been processed or handed over to the courier.

8. Shipping and Delivery

Orders are shipped according to the shipping options and arrangements available at checkout.

Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by courier operations, weather, public holidays, incorrect addresses, product availability and other circumstances outside our reasonable control.

For more information, please review our Shipping Policy.

9. Returns and Refunds

Due to the nature of our products, Sweet Secret does not generally accept returns or offer refunds for change of mind, personal preference or incorrect product selection.

However, customers may contact us if a product arrives damaged, expired, defective or materially different from what was ordered.

Please provide your order number, a description of the issue and supporting photographs where appropriate. We will review the claim and determine an appropriate resolution according to our Returns & Refunds Policy and applicable law.

Nothing in these Terms & Conditions removes any rights or remedies that cannot legally be excluded.

Please review our Returns & Refunds Policy for further details.

10. Hygiene and Product Safety

Some Sweet Secret products, including condoms, intimate wellness items and personal-care products, require careful handling because of hygiene and safety considerations.

Customers should read and follow the manufacturer's instructions, storage guidance, expiry information and product warnings before use.

Products should not be used if they are expired, damaged, tampered with or otherwise unsafe.

Hygiene-related restrictions on ordinary returns do not prevent customers from exercising any rights they may have under applicable law.

11. Health and Wellness Disclaimer

Information on our website about sexual wellness, male wellness, personal care and supplements is provided for general informational purposes.

Product descriptions and website content are not a substitute for professional medical advice, diagnosis or treatment.

Individual results may vary. We do not guarantee specific medical, therapeutic or performance outcomes from any product.

Customers should check ingredients, warnings and instructions and consult a qualified healthcare professional when appropriate.

12. Promotions and Discounts

Promotional offers, discounts and special deals may be subject to additional terms, availability, eligibility requirements and specified validity periods.

Unless otherwise stated, promotional offers cannot be assumed to apply to every product or order.

We reserve the right to correct genuine pricing or promotional errors and to administer promotions in accordance with applicable law.

13. Intellectual Property

Website content, including text, graphics, logos, photographs, design elements and other materials, may be owned by Sweet Secret or used with permission from their respective owners.

You may browse our website and use its content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, republish or commercially use website content without the appropriate permission, except where permitted by law.

Third-party names, logos and trademarks remain the property of their respective owners.

14. Acceptable Website Use

You agree not to:

• Use our website for unlawful purposes.

• Provide false information or impersonate another person.

• Attempt to interfere with website security or functionality.

• Introduce malicious code or attempt unauthorised access.

• Copy or misuse website content in violation of applicable rights.

• Engage in fraudulent transactions or payment activity.

We may take reasonable steps to protect our website, customers and business against misuse, subject to applicable law.

15. Third-Party Services and Links

Our website may use third-party services or contain links to external websites.

These services may be governed by separate terms and privacy policies. Sweet Secret does not control every third-party service and is not responsible for external content or practices beyond our control.

Customers should review relevant third-party terms before using those services.

16. Privacy and Personal Information

Our collection and handling of personal information are explained in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable law.

Please do not send passwords, payment card security codes or unnecessary sensitive information through email or customer support messages.

17. Limitation of Liability

To the extent permitted by applicable law, Sweet Secret is not responsible for indirect or consequential losses arising from circumstances outside our reasonable control, including third-party service interruptions or courier delays.

Nothing in these Terms & Conditions excludes or limits liability, consumer rights or remedies where such exclusion or limitation is prohibited by law.

18. Changes to These Terms

We may update these Terms & Conditions to reflect changes in our business, website, services or legal requirements.

The latest version will be published on this page. Changes will apply as permitted by applicable law, and customers should review the terms periodically.

19. Governing Law

These Terms & Conditions are subject to the laws applicable to the relevant transaction and the parties, including any mandatory consumer protection laws that apply.

Nothing in this section is intended to remove any legal rights that cannot lawfully be excluded.

20. Contact Sweet Secret

If you have questions about these Terms & Conditions, an order or our store policies, please contact us:

Store Name: Sweet Secret

Website: https://sweetsecret.store

Email: sweetsecretpk@gmail.com

Phone: 03220659001

When contacting us about an order, please include your order number and a brief description of your enquiry.

Thank You for Choosing Sweet Secret

We appreciate your trust in Sweet Secret. We aim to provide clear product information, responsible service and a convenient online shopping experience.

Sweet Secret – Feel Good. Feel Confident. Shop Privately.