Shipping Policy
At Sweet Secret, we aim to provide a smooth, convenient and reliable online shopping experience. This Shipping Policy explains how orders are processed, shipped and delivered when you shop at sweetsecret.store.
By placing an order on our website, you agree to the shipping terms outlined below.
Order Processing
Once you place an order with Sweet Secret, your order details are submitted for processing.
Order processing times may vary depending on product availability, order volume, payment confirmation and other operational factors.
Orders are generally processed on business days. Orders placed on weekends or public holidays may be processed on the next business day.
Please ensure that your shipping address, phone number and other required details are accurate when placing your order. Incorrect or incomplete information may cause delays or delivery problems.
Shipping Destinations
Sweet Secret's available shipping destinations depend on the delivery locations supported by our shipping partners.
Please check the available shipping options during checkout to confirm whether delivery is available to your address.
If you are unsure whether we deliver to your area, contact our customer support team before placing your order.
Shipping Charges
Shipping charges, if applicable, are displayed during checkout before you complete your purchase.
The total shipping cost may depend on your delivery location, order details and the available shipping service.
Any shipping promotions or free-shipping offers will be subject to the conditions stated on our website at the time of purchase.
Estimated Delivery Time
Delivery times can vary depending on your location, courier availability, weather conditions, public holidays and other circumstances.
Any delivery estimate provided during checkout or through customer support should be treated as an estimate rather than a guaranteed delivery date.
Unexpected delays may occur due to circumstances outside our control. If your order appears to be delayed, please contact us so we can help you with the available information.
Order Confirmation
After placing your order, please check the contact details you provided to ensure that you can receive any relevant order updates.
If you do not receive an order confirmation or believe there may be an issue with your order, contact us at sweetsecretpk@gmail.com.
Please include your order number if one has been provided.
Order Tracking
If tracking is available for your shipment, Sweet Secret or its shipping partner will provide the relevant tracking information when available.
You can use the tracking details to check your shipment's progress.
If tracking information has not updated or you need help understanding a delivery status, contact our support team with your order number.
Discreet Packaging & Privacy
We understand that some purchases from Sweet Secret, including lingerie and intimate wellness products, are personal.
Where available and supported by our fulfilment process, we aim to handle orders with care and respect for customer privacy.
Packaging, sender details and delivery procedures may depend on the product, fulfilment arrangements and shipping partner. If you have a specific packaging or privacy question, please contact us before placing your order.
Please review our Privacy Policy for information about how personal information is handled.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address and contact number when placing an order.
If you notice an error in your address, contact us as soon as possible at sweetsecretpk@gmail.com or 03220659001.
We will try to assist with address corrections before dispatch, but changes cannot be guaranteed once an order has been processed or handed over to the courier.
Sweet Secret cannot guarantee successful delivery when incorrect or incomplete address information has been provided.
Failed Delivery or Unsuccessful Delivery Attempts
A delivery may be unsuccessful if the recipient is unavailable, the address is incorrect, the courier cannot reach the recipient or other delivery issues arise.
If a delivery attempt fails, please follow the instructions provided by the courier or contact our support team for assistance.
Additional delivery attempts, return-to-sender arrangements or reshipping may depend on the courier's policies and the circumstances of the order. Any applicable additional charges will be communicated where relevant.
Delayed, Lost or Damaged Shipments
If your order has not arrived within the estimated delivery period, contact Sweet Secret with your order number so we can help investigate the shipment status.
If a package arrives damaged, please contact us promptly and provide relevant photographs and order details where possible.
We will review the available information and explain the next steps according to the circumstances and applicable store policies.
If a shipment is confirmed lost, we will work with the relevant shipping partner to determine the appropriate resolution under our applicable policies and legal obligations.
Order Cancellation Before Dispatch
If you wish to cancel an order, contact us as soon as possible.
We will try to assist if the order has not yet been